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Privacy Policy


Vivatel Sdn Bhd respects the privacy of all our guests, agents, contractors and we are committed to protect any information regarding those mentioned. To best serve you throughout this website, you will be asked to provide a variety of information, such as name, mailing address, telephone number, email address, credit card information and etc during any reservation creation and/or prepaid card program registration and any process done in www.vivatel.com.my that needed information to be filled in for the process completion.

This website does not collect, save or store any personal information from visitors that simply browse this website, unless you voluntarily and intentionally provide it to us and we will not collect personal information without your knowledge or consent. Any personal information that is requested on our website is necessary in order to perform a particular service, such as processing your reservation, enrolling you in Prepaid card program.

We request personal information from you in order to process online reservations. You must provide contact information (such as name, mailing address, telephone number and email address) as well as financial information (such as credit card number and expiration date, etc.) in order for us to process your reservation. This information is used for billing purposes and to reserve a room. If there is a problem with a reservation, the information provided will also allow us to contact you.

In order to become a member of the prepaid card program, you must first complete an enrollment form which can be downloaded from www.vivatel.com.my's website. During enrollment, new members are required to provide certain contact information. We use this information to create a prepaid card holder profile of you for verification purpose during reservation processing through phone. Such information enables us to provide a more personalized experience for our members on our websites, as well as to direct relevant communications to them.

Vivatel may inform you by email of our available services, products, specials, sweepstakes and newsletters.

Vivatel is committed to the security of the data collected on this Web site, and treat all information you provide us as confidential. We use secure socket layer (SSL) encryption technology to secure the privacy of credit card information, name, address, email and other information you provide us. To better serve you when you are using this site, we also use "cookies" to help us recognize your preferences and selections.

A cookie is an electronic piece of data stored on the user's computer stored by your browser and operating system that are tied to information about the user. Cookies can store a user's ID and password, personalize home pages, or identify which parts of a site have recently been visited. We issue and use cookies to enhance your visit and the services we offer on our website, as well as to keep track of the areas on our website that interest our visitors, and in doing so, we can make improvements and updates to those areas that are most popular. You can choose whether to allow your browser to accept or deny cookies. Choosing to deny cookies will still allow you to continue browsing the sites. Also, the choice to accept or deny a cookie is different from your choice to accept/deny email messages.

Please be aware that third-party Web sites available through links on www.vivatel.com.my each have separate privacy and data collection practices. We have no control, responsibility or liability for these third-party policies or actions. Vivatel Sdn Bhd cannot ensure or warrant the security of any information you disclose on line to third party sites.

This website is subject to Malaysia law. Vivatel Sdn Bhd will disclose personally identifiable information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to guests, visitors, associates, or others, or to property (including this site.